We specialize in helping make your event or design complete, if you need one or one thousand items we can help.
Our goal is to provide excellent customer service and quality merchandise.
We offer 100% satisfaction on our merchandise. We offer a 30 day return on most of our products exceptions are: Large quantities of the same item, special order items and personalized items cannot be returned without prior authorization. Items MUST be returned in 30 days of receipt of your product(s) and we will be happy to do one of the following:
replace the item, exchange the item for another item of equal value, or issue a refund for the returned item(s).
Please Note: Shipping charges are not refunded. If over 30 days, please call for return authorization. If given authorization for a late return, up to a 40% restocking fee could be assessed.
We strive for 100% satisfaction questions, problems please call us. 866-888-2628
Holiday Seasonal Items Return Info:
To Return:
Please return the item(s) via insured U.S. Postal Mail, UPS, or FedEx. All returns must be sent prepaid. C.O.D. returns will not be accepted. Please include your order number, name and phone number so we can process your return promptly. The original method of payment used will be credited. Please allow up to 10 days for the credit to appear on your charge card.
NAUTICAL SEASONS
Attn: Returns
1325 SE 47TH Street Suite D
(For faster processing on returns, please include a copy of the invoice, or Name and order number with reason for your return and include a day phone number.)